| Index > Scribe > Scribe crashes when creating new mail after fresh install | |
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| Author/Date | Scribe crashes when creating new mail after fresh install |
| Scott 07/12/2017 11:24pm | After installing the v2.2.2 version, I ran it and hit alt-n to create a new mail and it crashes without producing a dmp file. Using the "New Message" menu item and the new message button on the toolbar also crash.
I can respond to emails, it's the "New Message" feature that is broken. This also happened with the v2.2.1 version, but it went away after I used it for a while without creating new emails. |
| fret 08/12/2017 3:17pm | Haven't been able to reproduce this yet. Will keep trying. |
| fret 08/12/2017 9:24pm | Which OS version are you running?
(Still can't repo with a clean install... there must be something specific to your system or setup that triggers it.) |
| Scott 10/12/2017 12:20am | I'm running Windows 7. |
| fret 21/12/2017 9:58am | There is a potential fix for that crash in the next build. Not 100% certain that was what you are seeing. |
| Scott 10/01/2018 12:52pm | I'm still getting this crash with the v2.2.2. It occasionally clears itself up and allows me to create new email, but then when I restart later, it resumes crashing. I haven't been able to put my finger on what clears it up.
There's no dump file produced. |
| fret 10/01/2018 1:19pm | I'm still getting this crash with the v2.2.2. It occasionally clears itself up and allows me to create new email, but then when I restart later, it resumes crashing. I haven't been able to put my finger on what clears it up. I think it's related to the code that turns HTML into rich text objects. So turning off HTML editing will probably fix it. Or try removing links/email from any signature? More recent build. There's no dump file produced. Do doubt a side effect of going to 64bit. I'll have to look at that soon. |
| Scott 11/01/2018 12:22am | Updating to the latest build fixed this problem.
Thanks for the quick response. |
| Scott 22/01/2018 1:01am | Apparently, the problem still exists. At least this time I have the "problem signature":
Problem signature: Problem Event Name: APPCRASH Application Name: Scribe.exe Application Version: 2.2.3.890 Application Timestamp: 5a3c1fe3 Fault Module Name: StackHash_a370 Fault Module Version: 6.1.7601.23677 Fault Module Timestamp: 589c99e1 Exception Code: c0000374 Exception Offset: 00000000000bf3e2 OS Version: 6.1.7601.2.1.0.256.49 Locale ID: 1033 Additional Information 1: a370 Additional Information 2: a3708fcd6c225df909fed65ca09ac00d Additional Information 3: bc76 Additional Information 4: bc765d08952fde76aeb96b7656b53fd5 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Hope this helps. |
| Scott 01/04/2018 11:27am | This still happens, i.e., crash when creating new mail, intermittently with v2.2.9.
Unhandled exception at 0x000000007754F3E2 (ntdll.dll) in Scribe.exe: 0xC0000374: A heap has been corrupted (parameters: 0x00000000775C8430). Interestingly, if I open the debugger and continue to execute, the new mail window opens up, but it does nothing as the main application has crashed. It looks like you need to add a try-catch block when opening mail? |
| Scott 01/04/2018 10:35pm | Correction: after restarting InScribe, the mail that was created after InScribe had crashed, was sent and received. |
| fret 02/04/2018 7:29am | Unhandled exception at 0x000000007754F3E2 That doesn't give me enough detail. I've fixed the crash handler to output a dump file so if you could reproduce the crash with v2.2.10 and then report it that'd be helpful. |
| Scott 06/04/2018 11:50am | Creating a new mail works after installing v2.2.11.
This crash has gone away before and then resurfaced, so I'll let you know if this happens again. |
| fret 06/04/2018 1:56pm | Creating a new mail works after installing v2.2.11. I did fix some paths in the IDE project for v2.2.11 that pointed to old versions of 2 source code files. Potentially that'll mean various bug fixes are now included in the latest build. Fingers crossed it's all good now. |
| Scott 21/04/2018 9:52pm | The crash is still happening; unfortunately -- no crash dump.
However, if I turn off "Populate recipients from clipboard" in the General settings, the crash does not happen. Something in the clipboard processing causes the crash. Crashes occurred with the following clipboard contents: - mailto:xxx@yahoogroups.com - a URL. |
| fret 28/04/2018 10:59am | However, if I turn off "Populate recipients from clipboard" in the General settings, the crash does not happen. Something in the clipboard processing causes the crash. Fixed for the next build. |
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